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Privacy Policy

Website Disclaimer

The information on this website is provided by With Alice Grooming in good faith and for general informational purposes only. While we make every effort to keep the information current and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics contained on the website.

Any reliance you place on such information is strictly at your own risk. The grooming and pet care advice provided on this website is of a general nature and does not replace professional veterinary advice. Always consult your veterinarian for concerns about your pet’s health or wellbeing.

In no event will With Alice Grooming or its employees be liable for any loss or damage, including indirect or consequential loss, arising from use of this website or reliance on any information contained herein.

Through this website, you may be able to link to other websites that are not under the control of With Alice Grooming. We have no control over the nature, content, and availability of those sites and inclusion of any links does not imply a recommendation or endorsement.

All content, including text, images, and logos, is the property of With Alice Grooming and may not be reproduced or distributed without written permission.

With Alice Grooming - Privacy Policy

Effective date: October 2025

With Alice Grooming (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Information We Collect

We may collect personal information from you when you:

  • Book or enquire about grooming services (online, phone, or in person)

  • Complete our Grooming Agreement or client registration form

  • Sign up for newsletters, promotions, or loyalty programs

  • Interact with us on social media or our website

The information we collect may include:

  • Your name, address, phone number, and email address

  • Details about your pet (name, breed, age, weight, health conditions, behaviour notes)

  • Emergency contact information

  • Payment details (if applicable)

  • Photographs of your dog (with consent)

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2. How We Use Your Information

We use the information we collect to:

  • Provide grooming and related services

  • Contact you regarding appointments, reminders, or follow-ups

  • Maintain accurate records of your pet’s care

  • Process payments and send invoices

  • Improve our services and customer experience

  • Share images of pets on social media (only with your consent)

  • Comply with legal obligations and insurance requirements

We will not use your personal information for direct marketing unless you have given consent, and you can opt out at any time.

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3. How We Store and Protect Your Information

Your personal information is stored securely in electronic and/or physical form.
We use password-protected systems and restrict access to authorised personnel only.
We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration, or disclosure.

If information is stored electronically using third-party software (such as booking or payment systems), we ensure these providers comply with industry-standard data protection and privacy policies.

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4. Disclosure of Information

We may share your personal information with:

  • Veterinary clinics (if emergency treatment is required for your pet)

  • Service providers that help us operate our business (e.g., scheduling, payment, or IT support)

  • Insurers or legal representatives in the event of an incident or claim

  • Regulatory authorities if required by law

We will never sell or rent your personal information to third parties.

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5. Access and Correction

You may request access to the personal information we hold about you, or request corrections if it is inaccurate, incomplete, or out of date.
Requests should be made in writing via the contact details below, and we will respond within a reasonable timeframe.

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6. Use of Cookies and Website Data

Our website may use cookies and analytics tools to improve functionality and user experience.
Cookies do not personally identify you, but they help us understand how visitors use our site.
You can disable cookies through your browser settings.

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7. Social Media

With Alice Grooming may use social media platforms such as Facebook and Instagram to share photos and updates.
Photos of your pet will only be shared with your consent (or unless you have opted out in your Grooming Agreement).
We encourage you to review the privacy settings and policies of these platforms.

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8. Links to Other Websites

Our website may contain links to third-party websites (such as booking systems or payment processors).
We are not responsible for the privacy practices or content of those sites.
Please review their privacy policies before providing personal information.

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9. Retention and Disposal

We keep personal information for as long as necessary to provide our services or comply with legal and insurance obligations.
When no longer required, information is securely deleted or destroyed.

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10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Your continued use of our services indicates acceptance of any updates.

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